Refund Policy

Last updated: January 2026

Our Commitment to Customer Satisfaction

We want you to be completely satisfied with your digital service purchase. We offer a clear and fair refund policy to ensure you can try our SEO tools with confidence.

Digital Services Refund Policy

As a provider of digital services and online tools, please note the following important information about refunds:

  • Our service provides instant digital access to SEO analysis tools and reports
  • Upon payment confirmation, you receive immediate access to all features
  • All payments are processed securely through PayPal

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new customers. You may request a full refund if:

  • The refund request is made within 7 calendar days of your initial payment
  • You have not generated more than 3 complete audit reports during that period
  • You have encountered technical issues that prevented proper use of the service
  • The service does not meet the features described on our website

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@seotool.site with subject "Refund Request"
  2. Include your PayPal transaction ID or order number
  3. Include the email address used for registration
  4. Briefly explain your reason for the refund request

We will review your request within 24-48 hours and respond accordingly.

Refund Processing via PayPal

Approved refunds will be processed as follows:

  • Refunds are issued directly through PayPal to your original payment method
  • Processing time: 3-5 business days for PayPal refunds
  • You will receive a confirmation email once the refund has been initiated
  • The refund will appear in your PayPal account, and may take 1-3 additional business days to reach your bank account or card, depending on your financial institution
  • Your account access will be terminated once the refund is processed

When Refunds Are Not Available

Due to the nature of digital services with instant access, refunds are not available in the following situations:

  • More than 7 calendar days have passed since your initial payment
  • You have generated more than 3 complete audit reports
  • You have extensively used the API or developer tools
  • You have downloaded or exported significant amounts of data from the platform
  • You request a refund after consuming the service benefits

No Refunds After Service Consumption

Once you have actively used our digital services beyond the trial usage limits (more than 3 reports), or after the 7-day guarantee period has expired, no refunds will be issued. This policy is standard for digital products with instant access.

Exceptions and Special Cases

We understand that special circumstances may arise. You may still be eligible for a refund outside the normal timeframe in these exceptional cases:

  • Duplicate Charges: You were billed more than once for the same service
  • Payment Errors: You were charged incorrectly or for a wrong amount
  • Technical Failures: Severe technical issues prevented you from accessing the service entirely
  • Service Not Delivered: The core features were not available as described on our website
  • Unauthorized Transactions: A charge was made without your authorization (subject to verification)

If you believe you have a valid exceptional case, please contact us immediately with supporting evidence for a case-by-case review.

Subscription Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting us. Please note:

  • Cancellation stops future billing cycles immediately
  • Cancellation does not automatically trigger a refund for the current billing period
  • You will retain access to the service until the end of your current paid period
  • To request a refund for the current period, you must follow the refund request process above and meet the eligibility criteria
  • Cancelled subscriptions can be reactivated at any time

PayPal Buyer Protection

All transactions are protected by PayPal's Buyer Protection program. If you are unable to resolve an issue with us directly, you may be eligible to file a dispute through PayPal within 180 days of the transaction. However, we encourage you to contact us first to resolve any concerns.

Fair Use and Anti-Abuse Policy

Our refund policy is designed to protect both our customers and our business from abuse. We reserve the right to decline refund requests in the following situations:

  • Repeated requests for refunds after extensive service use (refund abuse pattern)
  • Creating multiple accounts to exploit the money-back guarantee
  • Requests made in bad faith or with fraudulent intent
  • Evidence of data extraction or content scraping before requesting a refund
  • Violation of our Terms of Service

We may permanently ban users who attempt to abuse this policy and report fraudulent activity to PayPal and relevant authorities.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Email: support@seotool.site

We typically respond within 24-48 hours during business days.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.